Help centre
Frequently asked questions
Clear answers on delivery, authenticity, payments, and tracking — so you can shop with confidence.
Shopping & delivery
Do you deliver across Ghana?+
Yes. Share your location at checkout or on WhatsApp and we confirm timing and delivery fees before you pay.
How long does delivery take?+
Most Greater Accra orders arrive within 1–2 days. Other regions are confirmed when you place the order.
Can I order on WhatsApp?+
Yes. Use Enquire on WhatsApp on any product, or send your cart list from the cart page.
Products & authenticity
Are products authentic?+
We source carefully and stand behind the authenticity of every item in our catalogue — fragrances and SAAM Cosmetics included.
What if an item is out of stock?+
Stock updates regularly. If something sells out, WhatsApp us for restock timing or a close alternative.
Orders & payments
How do I track my order?+
Open Track order and enter the order number from your confirmation email or WhatsApp message.
Which payment methods do you accept?+
Mobile Money and cards via Hubtel at checkout. In-store POS can also charge MoMo through Hubtel.
Can I cancel or change an order?+
Contact us quickly with your order number. If it has not shipped, we can usually update or cancel it.